03-06-2026, 06:35 PM
Hello, how are you?
I have a question because I currently don’t have support anywhere and I have not been able to contact RoboDK either by phone or by email.
In my company we have four Shibaura Machine robots, specifically THL 400, and I saw that they appear in the list of compatible robots. However, when using the free trial, the program does not allow me to establish a connection with the robot.
One of our engineers, who is still a student, purchased a student license, but RoboDK told us that with the student version it is not possible to connect the robot drivers to the program.
I’m trying to understand the real scope of this software. It looks practical and intuitive, but I need to clearly understand its capabilities. Investing $4,000 just to find out whether I can minimally use it with our robots does not seem like a viable option.
I would like to know what exactly I can do with the software and receive some basic technical guidance so we can properly evaluate the purchase.
Could you please help me with this?
I have a question because I currently don’t have support anywhere and I have not been able to contact RoboDK either by phone or by email.
In my company we have four Shibaura Machine robots, specifically THL 400, and I saw that they appear in the list of compatible robots. However, when using the free trial, the program does not allow me to establish a connection with the robot.
One of our engineers, who is still a student, purchased a student license, but RoboDK told us that with the student version it is not possible to connect the robot drivers to the program.
I’m trying to understand the real scope of this software. It looks practical and intuitive, but I need to clearly understand its capabilities. Investing $4,000 just to find out whether I can minimally use it with our robots does not seem like a viable option.
I would like to know what exactly I can do with the software and receive some basic technical guidance so we can properly evaluate the purchase.
Could you please help me with this?

