[Jungs]

I have purchased and am using a professional license.
The license key was being used on one PC, and the network key was used on another PC for collaborative work.
I used the network key after it was moved and retrieved the license again, but it shows a message saying it is in use on all PCs.
I obviously checked to disable all keys and re-enabled them, but it didn't come back.
I'm doing a lot of work with RoboDK, but I'm having problems with my work because I can't use the license.
I tried following the steps in the licensing help but it didn't work.
I am inquiring via email, but the response is delayed. Please find a solution quickly.

Please.

[Alex]

I will sent you further instructions via email.

[Albert]

You should make sure to deactivate your license before trying to activate it on another computer. Also, make sure you have an internet connection when you activate or deactivate licenses.

Also, if you changed hardware on your PC it is likely that your Computer ID changes which will make RoboDK think you have a second computer. If you are planning hardware changes you should Deactivate your license first, then, once you have done your hardware changes you can deactivate it.

Alex will follow up with you by email to resolve this issue.

[Jungs]

You should make sure to deactivate your license before trying to activate it on another computer. Also, make sure you have an internet connection when you activate or deactivate licenses.

Also, if you changed hardware on your PC it is likely that your Computer ID changes which will make RoboDK think you have a second computer. If you are planning hardware changes you should Deactivate your license first, then, once you have done your hardware changes you can deactivate it.

Alex will follow up with you by email to resolve this issue.

Thank you for your reply.
I tried disabling and enabling all devices but it doesn't work.

Following Alex's instructions, I have sent the required information and am awaiting a response. Thank you for your kind reply.

[Albert]

I'm sorry for the delays, Alex should be getting back to you today.