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License is deactivated after update to latest version of RoboDK

So.... I updated my version of RoboDk apparently without deactivating my license first.... who knew that was a thing you needed to do??? now it says current version is deactivated, and says that the license is currently in use, even though I am the same user and this is the same PC that was previously running the license... and RoboDK does not respond to my plea for help so here I am... anyone know what I am supposed to do here???
Hi Rich,

Can you email us at If you ask for me I will be able to help you sooner.
I found your email from an hour ago in our system. I will get back to you right away.
Thank you Alex!!!

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