Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5

Maintenance expired message - before actual expiration date

#1
Hi 

I have today updated my RoboDK to v5.8.0, and is now getting a "Maintenance expired..." message. 
I note that the download website says maintenance expired 01-06-2024. 
But at license purchase the maintenance was set to expire at 01-06-2025.
Screenshots attached.
 
   

   

It is my understanding that our 1 year educational licens was including 1 year maintenance licens as well. How to check if this is a database error, mixing up 2025 and 2024?
#2
This misleading message could happen if a distributor or a university tried to generate a permanent license with an account that allows generating temporary or subscription licenses only.

Could you fill in the contact form providing your license key? We can better investigate:
https://robodk.com/contact
  




Users browsing this thread:
2 Guest(s)