Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Problem in installing/running the RoboDk software(Windows 8, 64bit)
#1
The software setup is downloaded from the website and is installed on the computer. 

After that whenever I try to start the software, it starts and immediately I get an error that RobotDK has stopped working(image attached).
and this error appears twice in a row.

on clicking on 'more details' option I get the following message.


Code:
Problem signature:
  Problem Event Name: BEX64
  Application Name: RoboDK.exe
  Application Version: 3.6.1.8537
  Application Timestamp: 5c870d20
  Fault Module Name: StackHash_c6d7
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 00000000
  Exception Offset: PCH_EA_FROM_ntdll+0x000000000000315B
  Exception Code: c0000005
  Exception Data: 0000000000000008
  OS Version: 6.2.9200.2.0.0.256.48
  Locale ID: 1033
  Additional Information 1: c6d7
  Additional Information 2: c6d7177f18e00ff82ab902718d1239fd
  Additional Information 3: 0e30
  Additional Information 4: 0e3044ba6250654f69a4886379651f7e

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=190175


If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt 


I would really appreciate your help in solving this issue.

   
#2
First, I recommend you to check if it is an issue with the graphics card:
  • Double click the file:
    C:/RoboDK/RoboDK-Safe-Start.bat
If it works, it means your graphic card drivers are outdated. I would recommend you to update the drivers.

If it doesn't work, I recommend you to follow these steps:
  • Start RoboDK by double clicking the file:
    C:/RoboDK/RoboDK-Debug.bat
  • Try to reproduce the problem until it crashes.
  • Right after the crash, send us the following file:
    C:/RoboDK/bin/RoboDK.debug.txt
#3
(03-14-2019, 12:54 PM)Albert Wrote: First, I recommend you to check if it is an issue with the graphics card:
  • Double click the file:
    C:/RoboDK/RoboDK-Safe-Start.bat
If it works, it means your graphic card drivers are outdated. I would recommend you to update the drivers.

If it doesn't work, I recommend you to follow these steps:
  • Start RoboDK by double clicking the file:
    C:/RoboDK/RoboDK-Debug.bat
  • Try to reproduce the problem until it crashes.
  • Right after the crash, send us the following file:
    C:/RoboDK/bin/RoboDK.debug.txt

Thank you so much for your reply. The software is not starting with 'C:/RoboDK/RoboDK-Safe-Start.bat' file. Also while starting the 'C:/RoboDK/RoboDK-Debug.bat' I am getting the same error. It shuts down with a RoboDK has stopped working message. I am attaching the RoboDK.debug.txt file with this message.

thanks


Attached Files
.txt   RoboDK.debug.txt (Size: 2.53 KB / Downloads: 3)
#4
It looks like a problem with the graphic card or OpenGL compatibility.
Do you have a dedicated graphics card? 
Are you running RoboDK on a virtual machine?

You mentioned this didn't work:
C:/RoboDK/RoboDK-Safe-Start.bat
What issues do you have?
  




Users browsing this thread:
1 Guest(s)