The software setup is downloaded from the website and is installed on the computer.
After that whenever I try to start the software, it starts and immediately I get an error that RobotDK has stopped working(image attached).
and this error appears twice in a row.
on clicking on 'more details' option I get the following message.
I would really appreciate your help in solving this issue.
After that whenever I try to start the software, it starts and immediately I get an error that RobotDK has stopped working(image attached).
and this error appears twice in a row.
on clicking on 'more details' option I get the following message.
Code:
Problem signature:
Problem Event Name: BEX64
Application Name: RoboDK.exe
Application Version: 3.6.1.8537
Application Timestamp: 5c870d20
Fault Module Name: StackHash_c6d7
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_EA_FROM_ntdll+0x000000000000315B
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 1033
Additional Information 1: c6d7
Additional Information 2: c6d7177f18e00ff82ab902718d1239fd
Additional Information 3: 0e30
Additional Information 4: 0e3044ba6250654f69a4886379651f7e
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=190175
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I would really appreciate your help in solving this issue.