[Paul]

RoboDK is only being used on my Macbook, OS Sonama 14.6
I only use it with WLan.

Yesterday I received a new license code. I de- and reinstalled Robodk and used the new license code. Everything worked, I was able to use RoboDK. After one hour I closed the program to use Fusion360. I opened RoboDK and the problem was the same, it shows me the message: License can`t be used as it is already in use. Today I tried to open RoboDK again, but I am not even able to type in a license code, it always gives me the message as shown on the second screenshot , No internet connection. Also it doesn't recognize the Macbook any more, see top, RoboDK new station, free. Isn`t there somebody using a Mac for RoboDK? I cannot be the only Mac-use having these problems. I don`t know anything about Proxy and port settings, can this be the problem?

Please help!
Thanks,
Paul

[Albert]

We have noticed that on Mac the Computer ID changes from time to time. This could be related to changes with your Network card. When the Computer ID changes the license server will see your computer as a different one.

Can you contact us by email with your license number? We'll provide you with a solution:
https://robodk.com/contact

[Paul]

Hello Albert,
again I do have problems with the license for RoboDK. The license had to be typed in again, after this I get the message "connection not possible"
What is wrong, why do I always lose my license code?
Greetings,
Paul

[Albert]

I just sent you an email to fix this issue.