RoboDK shuts down automatically after some time

Abdul Quadir · (This post was last modified: 01-17-2025, 12:50 PM by Albert.)

RoboDK shuts down automatically after using some time. My version of RoboDK is 5.2.5

What should I do? Please help me out.

**Albert** · 01-17-2025, 09:22 AM

To debug this issue better it would help if you can follow these steps:

Close RoboDK
Start RoboDK by double clicking the file:
C:/RoboDK/RoboDK-Debug.bat
Try to reproduce the problem in RoboDK until it crashes.
Right after the crash, provide us with this file:
C:/RoboDK/bin/RoboDK.debug.txt

Are you able to save a project before a crash? If you can send it to us and let us know the steps to reproduce we can better understand what's going on.

Abdul Quadir · 01-17-2025, 11:35 AM

Thanks for your reply albert.
I have attached debug text file with this post.

Thanks

**Albert** · 01-17-2025, 12:57 PM

I don't think you are using an official version provided by RoboDK. Where did you download RoboDK from? I recommend you to use the latest version provided by RoboDK's official website:
https://robodk.com/download

Abdul Quadir · (This post was last modified: 01-17-2025, 01:38 PM by Albert.)

I have downloaded robot Dk from this website
[illegal website provided]

What should I do . Please resolve my issue.

Thanks

**Albert** · 01-17-2025, 01:38 PM

You downloaded a hacked version of RoboDK. I'll remove the link you shared as it is not a legal website. I strongly recommend you to reinstall Windows on your PC to erase any viruses you may have installed with the illegal version of RoboDK. You could have a virus in your system now.

As I said previously, you should download RoboDK from here:
https://robodk.com/download