RoboDK > Forum > RoboDK bugs > Windows 11 trial app crashes every time I open
RoboDK > Forum > RoboDK bugs > Windows 11 trial app crashes every time I open

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Windows 11 trial app crashes every time I open

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chris.kolar Offline
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#1
01-15-2026, 08:33 PM (This post was last modified: 02-03-2026, 09:17 AM by Albert.)
Hello, I downloaded a trial version for Windows 11. The app crashes almost immediately every time I try to open from the normal app or from the safe batch files. I have followed every forum in here on resolution including updating to the latest graphics card driver for Windows 11. Could you please help? Here is the debug file:
Code:
14:13:49.582 (+0 ms): RoboDK v5.9.5 debug file RoboDK.debug.txt, started on 15-01-2026-14:13:49.582
14:13:49.582 (+0 ms): Debug: OS:  WIN64
14:13:49.582 (+0 ms): Debug: Date build:  Jan  3 2026
14:13:49.582 (+0 ms): Debug: Qt Version (compiled):  5.15.10
14:13:49.582 (+0 ms): Debug: Qt Version libs in use (runtime):  5.15.10
14:13:49.582 (+0 ms): Debug: Main process ID:  1468
14:13:49.582 (+0 ms): Debug: Thread ID:  0x235c
14:13:49.629 (+47 ms): Debug: Processing event...
14:13:49.629 (+0 ms): Debug: Starting RobotTools...
14:13:49.629 (+0 ms): Debug: Loading settings...
14:13:49.629 (+0 ms): Debug: Setting up default settings...
14:13:49.629 (+0 ms): Debug: Default settings set
14:13:49.629 (+0 ms): Debug: Reading saved settings...
14:13:49.641 (+12 ms): Debug: Failed to get parameter from ini file
14:13:49.641 (+0 ms): Debug: Failed to get parameter from ini file
14:13:49.641 (+0 ms): Debug: Settings loaded
14:13:49.647 (+6 ms): Warning: link #SVGID_83_ is undefined!
14:13:49.647 (+0 ms): Warning: link #SVGID_83_ is undefined!
14:13:49.647 (+0 ms): Warning: link #SVGID_83_ is undefined!
14:13:49.647 (+0 ms): Warning: link #SVGID_50_ is undefined!
14:13:49.647 (+0 ms): Warning: link #SVGID_83_ is undefined!
14:13:49.647 (+0 ms): Warning: link #SVGID_50_ is undefined!
14:13:49.647 (+0 ms): Warning: link #SVGID_83_ is undefined!
14:13:49.647 (+0 ms): Warning: link #SVGID_50_ is undefined!
14:13:49.661 (+14 ms): Debug: Lang file not found:  "C:/RoboDK/Lang/qt_en.qm"
14:13:49.661 (+0 ms): Debug: Statusbar:  "Language set to English"
14:13:49.661 (+0 ms): Debug: Updating recent files menu...
14:13:49.677 (+16 ms): Debug: Created language menu
14:13:49.695 (+18 ms): Debug: Setting slider style...
14:13:49.695 (+0 ms): Debug: Done
14:13:49.705 (+10 ms): Debug: Image_Mix Warning 2nd image is larger  ":/img/python.svg"  ":/img/tagadd.png"
14:13:49.710 (+5 ms): Debug: Trying to set up SpaceMouse...
14:13:49.710 (+0 ms): Debug: SpaceMouse setup done
14:13:49.725 (+15 ms): Debug: Setting up graphics...
14:13:49.725 (+0 ms): Debug: Setting up main window...
14:13:49.741 (+16 ms): Debug: Starting main window...
14:13:49.761 (+20 ms): Debug: LC start...
14:13:49.761 (+0 ms): Debug: LC message:  LC device not found
14:13:49.761 (+0 ms): Debug: Dongle not found or cannot read
14:13:49.761 (+0 ms): Debug: LC start...
14:13:49.761 (+0 ms): Debug: LC message:  LC device not found
14:13:49.761 (+0 ms): Debug: Dongle not found or cannot read
14:13:49.769 (+8 ms): Debug: Loading plugin:  "CollisionFreePlanner"
14:13:49.769 (+0 ms): Debug: "AddinManager.dll"
14:13:49.771 (+2 ms): Debug: "AppLoader.dll"
14:13:49.772 (+1 ms): Debug: "CollisionFreePlanner.dll"
14:13:49.773 (+1 ms): Debug: Loading plugin file:  "CollisionFreePlanner.dll"
14:13:49.773 (+0 ms): Debug: Loading plugin  "CollisionFreePlanner"
14:13:49.773 (+0 ms): Debug: Using settings:  ""
14:13:49.773 (+0 ms): Debug: Setting up the status bar
14:13:49.777 (+4 ms): Debug: Inserting menu at the end of the utilities menu
14:13:49.777 (+0 ms): Debug: Setting up the menu bar
14:13:49.778 (+1 ms): Debug: "OPC-UA.dll"
14:13:49.779 (+1 ms): Debug: "PluginAttachObject.dll"
14:13:49.779 (+0 ms): Debug: "PluginAttachView.dll"
14:13:49.780 (+1 ms): Debug: "PluginDisplayPanel.dll"
14:13:49.781 (+1 ms): Debug: "PluginIOMonitor.dll"
14:13:49.781 (+0 ms): Debug: "PluginLockTCP.dll"
14:13:49.782 (+1 ms): Debug: "PostProcessorEditor.dll"
14:13:49.783 (+1 ms): Debug: "RobotPilot.dll"
14:13:49.783 (+0 ms): Debug: List of LOADED plugins:
14:13:49.783 (+0 ms): Debug:      "CollisionFreePlanner"
14:13:49.783 (+0 ms): Debug: Done list of plugins
14:13:49.783 (+0 ms): Debug: Loading plugin:  "AddinManager"
14:13:49.783 (+0 ms): Debug: "AddinManager.dll"
14:13:49.784 (+1 ms): Debug: Loading plugin file:  "AddinManager.dll"
14:13:49.810 (+26 ms): Warning: link #SVGID_83_ is undefined!
14:13:49.810 (+0 ms): Warning: link #SVGID_50_ is undefined!
14:13:50.015 (+205 ms): Debug: "AppLoader.dll"
14:13:50.015 (+0 ms): Debug: "CollisionFreePlanner.dll"
14:13:50.015 (+0 ms): Debug: "OPC-UA.dll"
14:13:50.015 (+0 ms): Debug: "PluginAttachObject.dll"
14:13:50.015 (+0 ms): Debug: "PluginAttachView.dll"
14:13:50.015 (+0 ms): Debug: "PluginDisplayPanel.dll"
14:13:50.016 (+1 ms): Debug: "PluginIOMonitor.dll"
14:13:50.016 (+0 ms): Debug: "PluginLockTCP.dll"
14:13:50.016 (+0 ms): Debug: "PostProcessorEditor.dll"
14:13:50.016 (+0 ms): Debug: "RobotPilot.dll"
14:13:50.016 (+0 ms): Debug: List of LOADED plugins:
14:13:50.016 (+0 ms): Debug:      "CollisionFreePlanner"
14:13:50.016 (+0 ms): Debug:      "Addin Manager"
14:13:50.016 (+0 ms): Debug: Done list of plugins
14:13:50.016 (+0 ms): Debug: Statusbar:  "Loaded 2 plugins"
14:13:50.016 (+0 ms): Debug: Reading preferred layout settings...
14:13:50.016 (+0 ms): Debug: Done
14:13:50.016 (+0 ms): Debug: Closing splash window
14:13:50.017 (+1 ms): Debug: Updating window title...
14:13:50.017 (+0 ms): Debug: Entering main loop
14:13:50.042 (+25 ms): Warning: Vertex shader for simpleShaderProg (MainVertexShader & PositionOnlyVertexShader) failed to compile
14:13:50.042 (+0 ms): Warning: Fragment shader for simpleShaderProg (MainFragmentShader & ShockingPinkSrcFragmentShader) failed to compile
14:13:50.044 (+2 ms): Warning: QGLShaderProgram: shader programs are not supported
14:13:50.044 (+0 ms): Critical: Errors linking simple shader:
14:13:50.044 (+0 ms): Warning: Vertex shader for blitShaderProg (MainWithTexCoordsVertexShader & UntransformedPositionVertexShader) failed to compile
14:13:50.044 (+0 ms): Warning: Fragment shader for blitShaderProg (MainFragmentShader & ImageSrcFragmentShader) failed to compile
14:13:50.044 (+0 ms): Warning: QGLShaderProgram: shader programs are not supported
14:13:50.044 (+0 ms): Critical: Errors linking blit shader:
-> Solution: Please install your graphics card drivers. If you are running on a Virtual Machine (VM) or your PC can't process graphics card, please start RoboDK by running this file:
    C:/RoboDK/RoboDK-Safe-Start-VM.bat
    More information here: https://robodk.com/doc/en/Basic-Guide.html#TroubleShootIssues
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Albert Offline
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#2
01-18-2026, 09:47 AM
As the error message in the log suggests, you should install or update your graphics card drivers.

You should still be able to use RoboDK by running this BAT file:
C:/RoboDK/RoboDK-Safe-Start-VM.bat
This should work even if you don't have graphics card drivers.

But to take advantage of your hardware and for best performance you should install the latest graphic card drivers. This is usually done by Windows update by default.
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chris.kolar Offline
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#3
01-19-2026, 02:28 PM (This post was last modified: 01-19-2026, 02:28 PM by chris.kolar.)
Hi Albert, I updated to the latest version of the graphics card, but the VM bat file didn't work either. I might try another computer to see if I can get it to run.

Thanks
Hi Albert, I updated to the latest version of the graphics card, but the VM bat file didn't work either. I might try another computer to see if I can get it to run.

Thanks
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chris.kolar Offline
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#4
01-20-2026, 08:38 PM
Albert,
I was wrong - I updated my NVIDIA graphics card, but the normal display from windows was not updated - it is working just fine now.

Thanks!
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Albert Offline
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#5
01-26-2026, 01:59 PM
I'm happy to hear you were able to make this work. Thank you for letting us know.
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