RoboDK Forum > RoboDK (EN) > General questions about RoboDK > Deactivate licenses from all computers
RoboDK Forum > RoboDK (EN) > General questions about RoboDK > Deactivate licenses from all computers

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Deactivate licenses from all computers

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Tribor83 Offline
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#1
09-26-2023, 06:34 AM (This post was last modified: 09-27-2023, 11:03 AM by Albert.)
Hi,

Our RoboDK customer have one licence.  They use it some times on two PC.
Now when he try to use RoboDK, he see his licence is in use (1/1) , but he deacitave RoboDK licenc in all PC.
He don't know who and where use his licence.
Is there any method, then Deactive his licence in all place?

Best Regards,

Tibi
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Albert Offline
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#2
09-27-2023, 11:04 AM
It is not possible to deactivate a license remotely. However, licenses are deactivated automatically after 30 days of inactivity.

You can contact us by email so we can provide you with a temporary 30 day license and you'll be able to work on a new computer without having to deactivate the other one.
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