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Error retrieving position from Yaskawa Motoman robot with external axes

#1
Dear RoboDK,
I attempted to retrieve the robot's position while connected to an external axis, but encountered the attached error. Could you please help me identify the cause of this issue?

 Error message:  [font=游ゴシック]Data transmission failure (error code = -1)[/font]

Thank you for your support


Attached Files Thumbnail(s)
外部軸設定.png    外部軸同期後のポジション取得ログ.png   
#2
Did you synchronize your external axes with the robot arm?

Did you provide the correct pulses/degree ratio for the arm and also the external axis?

Can you share the RoboDK project file?
  




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