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RoboDK 5.2.2 unable to open files in Windows 10
#1
Exclamation 
Hi,

I was manipulating a complex scene when different external step models when during a "copy/paste" of a 3D model, the app suddenly crashed and shut down.

I tried to re-open again the main file, but it showed always the same error: "Unable to access to file "fanuc.rdk" ". I have a free (limited) license.

Then I uninstalled and reinstalled again many times (last version 5.2.2 and previous one 5.2.1), trying to clean up everything (windows register and temporary files).

I also tried with "run as administrator" with no luck. 

Please, can you help me? I need to finish the work and it seems that RoboDK has gone forever from my PC.

thank you
#2
Could you provide the .rdk file to see if you can open it on our end?

Did you keep some previous versions of your work?

Jeremy
Find useful information about RoboDK and its features by visiting our Online Documentation and by watching tutorials on our Youtube Channel


#3
(03-18-2021, 07:01 PM)Jeremy Wrote: Could you provide the .rdk file to see if you can open it on our end?

Did you keep some previous versions of your work?

Jeremy

Thank you Jeremy, 

I am not able to open any .rdk file or even save a new scene (I tried with the examples). 

About the work, no problem, I had a copy, but I cannot open or save any kind of file.

I also tried to deactivate the Windows firewalls... but no luck.

Any suggestions? Thanks
#4
1 - Try deleting the content of: C:\Users\XXXX\AppData\Roaming\RoboDK
and reinstalling RoboDK.

2 - Try completely removing RoboDK from your PC. And reinstalling.
By that I mean manual uninstall + search for any file/folder including RoboDK or RDK mentions and you delete anything you didn't create yourself. (including folder mentioned at #1.)

Jeremy
Find useful information about RoboDK and its features by visiting our Online Documentation and by watching tutorials on our Youtube Channel


  




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