[Ric UPRobot]

I'm all of the sudden get the following error message:

Your license is currently being used. The maximum number of concurrent network licenses has been reached (1 licenses).

The top bar of RoboDK shows that my license is deactivated. The error pops up when I try to acticate it.

It has worked before.

[Albert]

Are you sharing this license with someone else or did you set it up in another computer?

If so, you should first deactivate the license on the first computer before setting it up on a new computer.

[Ric UPRobot]

Are you sharing this license with someone else or did you set it up in another computer?

If so, you should first deactivate the license on the first computer before setting it up on a new computer.

No, only installed on one device (MacBook) not sharing.
But I first used the license at home, now as i'm in the shop, I get the error.
could it be because I changed location/wifi?

[Albert]

Did you properly deactivate your license on the first computer?

This can also happen if you change your Network adapter or MAC address.

[Ric UPRobot]

Did you properly deactivate your license on the first computer?

This can also happen if you change your Network adapter or MAC address.

I only used it on 1 computer so far. 

I discovered that I could activate the license again when I was back home. 

Does that mean I can't use the license without internet?

And do I need to deactivate & reactivate every time before I take my laptop with me to work?

[Albert]

Internet connection is required to activate and deactivate the license.

Once you have activated your license, you can work offline for up to 30 days. Every time that RoboDK is able to connect to the RoboDK server you'll have 30 days that will allow you to work offline.

[Ric UPRobot]

Internet connection is required to activate and deactivate the license.

Once you have activated your license, you can work offline for up to 30 days. Every time that RoboDK is able to connect to the RoboDK server you'll have 30 days that will allow you to work offline.

The problem occurred again multiple times, suddenly RoboDK deactivates my license, when I try to reactivate it tells me I have lost internet connection & maximum licenses (1) are being used, etc... I was not using any different PCs.

It happened whil importing a path from Fusion 360. 
This is really annoying to be honest :( Especially if you need to get work done...

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Tried to uninstall / reinstall but the issue still persists.
My license shows being used (1/1) and is deactivated... NEVER used it on any other PC than this one.

[Albert]

I'm increasing the pool of seats allowed for your license code so you don't have this issue anymore. Let me know if you still have any problems. I'm sending you an email as well.

I'm sorry had blocking issues with your license. We noticed that on MacOS the computer ID can change if you enable or disable WiFi. The Computer ID is calculated based on some hardware information such as the MAC address at startup. When you disable WiFi on MacOS, the MAC address is different and RoboDK calculates a different computer ID.

[croemheld]

I have the exact same issue: I can activate and deactivate the license normally on my laptop running on Ubuntu, but I cannot do so anymore on a Windows VM. The Windows VM is used to run integration tests that require the RoboDK Python API. The Windows VM RoboDK instance also has the same behavior as shown in the screenshots above (maximum number of concurrent network licenses, always showing 1/1, clicking on "Activate" results in the popup with the message appearing).

Additionally, when starting RoboDK on the Windows VM, it also shows the title bar with the text: "No License - LICENSE EXPIRED - To renew your license select Help-Renew License" which further added to the confusion since we bought the license about 6 months ago, and also because at this point there is no "Renew License" option in the Help context menu (RoboDK 5.8.0).

I already requested support, but I found this post here that just seemed too identical to ignore. Maybe something similar happened with a different computer ID when RoboDK is used in a Virtual Machine?

[Albert]

The problem with using RoboDK on a Virtual Machine is that the Computer ID may change and if you configure your license and then change the VM you won't be able to properly Deactivate your license. It is like using the same RoboDK license on multiple computers.

You should contact us by email so we can help you find a solution:
https://robodk.com/contact